Common questions

Each fitment-specific product (tank bras, fender bibs, engine-guard chaps, mud flaps, saddlebag fringe) shows a fitment status on the product page once you tell us your bike. If we have a template on file, it says so. If we don't, we'll ask for measurements as part of a custom quote — details on the care guides.

Stock items (whips, gloves, floorboard fringe without studs, tassels) ship from inventory within 2 business days. Custom items are built to your bike — every product page lists its lead time.

Yes. Send us photos and a description via a custom quote request. We'll get back to you within one business day with a price and lead time. Nothing is too weird — we've made covers for bikes we had to look up.

The site handles most of it, but if you need to talk it through, email customercare@chilhoweemotorcycleleather.com and we'll set up a call.

Within 2 business days. USPS Priority or UPS — you pick at checkout.

Each product page lists its lead time. Rule of thumb: 3–4 weeks for most custom pieces; longer for anything that needs a new template cut first. We'll tell you a real ship-by date the day your order goes into production.

Yes — email us first so we can quote the actual shipping cost. Customs fees and duties are the buyer's responsibility.

Stock items: 30-day returns in unused condition, buyer pays return shipping. Custom items aren't returnable — that's the trade for made-to-order — but if the fit isn't right, we'll rework it or remake it. Full policy on the shipping & returns page.

Full-grain vegetable-tanned bridle leather for most pieces, deerskin for gloves and select tassels. Bonded nylon thread. Every edge burnished by hand.

We have short care guides for every product family on the leather care page — installation walkthroughs, after-a-wet-ride tips, long-term storage, and reconditioning.

No. Attachment-style pieces (fender bibs, floorboard fringe, lever covers) use Barge cement that's designed for metal-to-leather bonds and won't damage clear-coat, chrome, or powder-coat when removed with the technique in the care guide.

The 2007 downturn pulled our focus to other family businesses. We never wanted to close for good — the templates and patterns stayed in the shop the whole time. When enough riders started asking again, it was time to reopen. More on the about page.

Probably. If your bike's on file, a repeat order goes through faster. Include your name and old order info in a quote request and we'll check.